Your Privacy Is Our Responsibility
This policy gives you full transparency on how your personal information is collected, used, and protected on the kkdd platform.
Introduction & Scope
kkdd operates a trusted online gaming and betting platform for users in Bangladesh. This privacy policy ("Policy") applies to the kkdd website, mobile version, and all related services.
When you use the kkdd platform, you voluntarily provide certain information, and some information is generated automatically through your activity. This policy explains in detail what information we collect, why we collect it, how we use it, and what your rights are.
By registering an account or beginning to use this platform, you are considered to have given your consent to the terms of this privacy policy. If you have any questions, please contact our support team.
This policy has been most recently reviewed and reflects the current data protection practices of the kkdd platform. We will notify users of any significant changes.
What Information We Collect
kkdd collects information in two main ways: (a) information you provide directly, and (b) information collected automatically while you use the platform.
2.1 Information You Provide Directly
When registering or using your account, you may provide the following information:
- Full name, date of birth, and gender
- Mobile number and email address
- National ID or passport details (for identity verification)
- Bank account or mobile banking details (for financial transactions — bKash, Nagad, Rocket, Upay, or bank transfer)
- Information you share through support messages or complaints
2.2 Automatically Collected Information
When you use kkdd, the following information may be automatically recorded:
- IP address and device identifier
- Browser type, operating system, and device model
- Login time, session duration, and pages visited on the platform
- Gaming activity — games played, bet amounts, and result history
- Deposit and withdrawal transaction records
- Information collected through cookies and similar tracking technologies
2.3 Information Received from Third Parties
In certain cases we may receive information from identity verification services or financial institutions to help ensure the security and legitimacy of your account. In these cases we collect only the minimum information necessary.
How Information Is Used
kkdd uses collected information only for lawful and specific purposes. The main purposes for which we use your information are described in detail below:
To create and maintain your account, confirm your identity, and verify your age (for users aged 21 and above only).
To complete deposit and withdrawal transactions and to prevent financial fraud.
To detect suspicious activity, prevent unauthorized access to accounts, and maintain the overall security of the platform.
To resolve your complaints or questions and to operate 24/7 support services.
To improve the user experience, resolve technical issues, and introduce new features.
To send important account updates, transaction confirmations, and relevant promotional information (according to your preferences).
To monitor user gaming behavior and provide support in cases of potentially problematic gaming.
kkdd never sells your personal information or transfers it to third parties for commercial gain. Information may be shared with specific partners only as needed to operate the service.
Information Sharing and Disclosure
kkdd treats your privacy as the highest priority. However, in a limited number of situations it may be necessary to share information with specific third parties:
4.1 Service Provider Partners
We work with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay, and bank transfer services), identity verification, and technical infrastructure management. These partners have a contractual obligation to follow our privacy standards and may use information only for defined purposes.
4.2 Legal Obligations
If a competent court or government authority demands disclosure of information through a legal order, kkdd is obligated to fulfill that demand in accordance with applicable law. In such cases we will provide only the specifically requested information and will notify you where possible.
4.3 Business Transfers
In the event of a business restructure, merger, or acquisition of kkdd, user information may be transferred to the new operating entity. Existing privacy commitments will be maintained and users will be duly informed.
4.4 Game Providers
Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other game providers may collect certain technical information through their software. This collection is governed by their own privacy policies.
Cookies & Tracking Technologies
Cookies and similar technologies are used to operate the kkdd platform properly and to improve your experience.
5.1 Essential Cookies
These cookies are essential for the core functionality of the platform. Maintaining login sessions, security verification, and transaction processing all depend on these cookies. Disabling them will prevent the platform from functioning properly.
5.2 Functional Cookies
These cookies are used to save your language preferences, display settings, and other personalized choices so you do not have to set them up again each session.
5.3 Analytical Cookies
These cookies are used to understand how users interact with the platform. The information collected is analyzed in an aggregated and anonymous way to help us improve our service.
You can manage cookies through your browser settings, but disabling certain cookies may cause specific platform features to stop working.
Data Protection Measures
kkdd applies industry-standard technical and organizational measures to protect your personal information.
6.1 Encryption and Transmission Security
SSL (Secure Sockets Layer) encryption technology is used when transmitting data from your browser or device to our servers. This ensures that your sensitive information — such as passwords or financial details — remains protected in transit.
6.2 Server and Database Security
Information stored on our servers is kept in an encrypted state. Access is strictly controlled and only authorized personnel may access the minimum information necessary.
6.3 Account Security
Two-factor authentication, detection of unusual login activity, and automatic alerts for suspicious activity all help keep your account secure.
6.4 Acknowledgment of Limitations
Although kkdd maintains the highest security measures, no digital system is 100% impenetrable. Should a security incident occur, we will notify affected users as quickly as possible in accordance with applicable law and take corrective action.
Use a strong password to keep your own account secure and never share your login details with any third party.
Data Retention Period
kkdd retains your information only for as long as necessary. The retention period depends on the type of information and the purpose for which it was collected:
- Account Information: For as long as the account is active and for the legally required period after it is closed.
- Financial Transaction Records: For the period specified under financial regulations and tax law.
- Gaming History: For as long as needed for responsible gaming monitoring and dispute resolution.
- Communication Records: For the applicable period required to ensure support quality and to address legal claims.
- Cookies and Analytical Data: For the period defined by the type of cookie.
Once the stated period has ended, information is securely deleted or anonymized in a way that prevents you from being re-identified.
Your Data Rights
kkdd believes you should have control over your own information. You have the following rights:
8.1 Right of Access
You may request at any time to know what information we hold about you. We will provide a copy of that information within a reasonable time.
8.2 Right to Rectification
If your information contains any inaccuracies or is incomplete, you may request that it be corrected. You can update much of your information directly through your account settings.
8.3 Right to Erasure
In certain circumstances you may request that your information be deleted. However, we may be required to retain certain information due to legal obligations, ongoing disputes, or security needs.
8.4 Right to Restrict Processing
In certain circumstances you may request that the processing of your information be restricted, particularly when there is a dispute about the accuracy of the information.
8.5 Right to Withdraw from Marketing Communications
You may stop receiving promotional emails or messages at any time. To do so, use your account settings or contact our support team. Please note that important account-related notifications (such as transaction confirmations) cannot be withdrawn.
To exercise these rights or for any questions, please contact our support team. We will respond to your request within a reasonable time.
Protection of Minors
kkdd strictly provides services only to users aged 21 and above. We do not knowingly collect information from or allow account registration by anyone under the age of 21.
An age verification process is carried out at registration and additional identity verification may be requested if needed. If an account belonging to a minor is identified, it will be closed immediately and the related information will be deleted.
If you believe a minor is operating an account on kkdd, please notify our support team immediately.
Policy Changes and Updates
kkdd may review and update this privacy policy from time to time. Changes may be made due to changes in the scope of services, adoption of new technologies, or legal requirements.
For significant changes, we will:
- Post a clear notice on the platform
- Send a notification to your registered email
- Obtain your consent before you access the updated policy (where applicable)
Continued use of the platform after any changes will be taken as your agreement to the updated policy. We therefore recommend reviewing this page regularly.
Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your rights regarding your information, please contact our support team:
Support Channels
For faster resolution
Including your account's registered email address and details of your request when submitting a complaint will help us assist you more quickly.
Our team treats all privacy-related requests with the highest priority.
kkdd is fully committed to your privacy. Your trust is the foundation of our platform, and we are always dedicated to protecting that trust.